Jakarta, October 14, 2026 – PT IAS Hospitality Indonesia (IASH) has been recognized as Sector Champion – Tourism & Hospitality at the Danantara Indonesia CX100 Award 2026. IASH is one of eight companies to receive the Sector Champion distinction and ranks 15th among the 100 Indonesian state-owned enterprises (SOEs) recognized for delivering the best customer experiences.

The award recognizes IASH’s commitment to delivering exceptional customer experiences through its airport lounge services, which currently comprise 27 lounges across 20 airports in Indonesia. IASH President Director Yundriati Erdani expressed her appreciation to customers for their continued trust and reaffirmed the company’s commitment to continuously improving service quality.

“We would like to thank all our customers for choosing our services and making them part of their journeys. Your trust serves as both our motivation and responsibility to continuously improve our service quality and create increasingly memorable experiences,” said Yundriati.

As part of InJourney Aviation Services (IAS), IASH has grown through the consolidation of airport hospitality businesses previously managed by several SOE subsidiaries. This consolidation has enabled a more focused and integrated business approach while strengthening operational scale, optimizing network operations, standardizing and enhancing service quality, and improving the company’s competitiveness.

Throughout its two years of operations, IASH has continued to drive transformation through facility upgrades, brand strengthening, operational standardization, human resource development, and the cultivation of a customer-oriented service culture.

“For us, transformation is not merely about upgrading facilities or building a brand. It is also about developing the people and service culture behind every customer interaction. Ultimately, the quality of the customer experience is shaped by the people who deliver our services every day,” Yundriati explained.

In its airport lounge business, IASH operates Saphire Precious Lounge, Prayana Lounge, Saphire Lounge, and Concordia Lounge. The company prioritizes comfort and service excellence, complemented by the distinctive character of Indonesian Hospitality, including a selection of authentic Indonesian cuisine.

Beyond its lounge operations, IASH also provides inflight catering services at I Gusti Ngurah Rai International Airport in Bali, serving international airlines such as Qatar Airways, Air New Zealand, Virgin Australia, and Air India.

The Danantara Indonesia CX100 Award 2026 adopts an assessment framework based on three dimensions: Effectiveness, Ease, and Emotion. This recognition further motivates IASH to enhance its service quality and strengthen its service culture across its entire operational network.

“Every journey holds meaning, and every expression of trust is a responsibility that we honor by serving wholeheartedly,” Yundriati concluded.